Staff implementing PCAP must attend a three-day training that provides an overview of the model, including the theoretical foundations and core components; service delivery forms; goal setting with clients; implementation and supervision best practices; supervision, safety, and legal protocols; case manager boundaries; strategies for avoiding burnout; and an introduction to the program evaluation tools with practice exercises.
Additional case manager training that involves shadowing experienced case managers is available.
PCAP recommends additional supervisor training that includes instruction on the Addiction Severity Index, which is used to assess needs and measure program outcomes, and the opportunity to shadow experienced PCAP supervisors.
Staff are not required to achieve certification to implement the program.