Skip Navigation

Implementing Family Connects

Meets DHHS criteria for an evidenced based model

Prerequisites for Implementation

Last Updated

July 2016


Type of Implementing Agency

An implementing agency must be a community-based organization with a community leadership board, administrative home, and established relationships with all relevant service organizations in the community to facilitate a family’s awareness of and access to formal social supports. Examples of implementing agencies include local nonprofit organizations, health departments, or health care providers.


Staffing Requirements

Program staff include nurse home visitors, a nurse supervisor, a data manager, and a program support coordinator who recruits families in the hospital, schedules visits, and conducts follow-up calls. Sites must incorporate consultation or support from the local department of social services. The National Service Office recommends programs include a staff member to oversee the program’s alignment with community resources and encourages consultation from a mental health professional.


Staff Education and Experience

The Family Connects National Service Office recommends that registered nurse home visitors and program support coordinators hold a bachelor’s degree; nurse supervisors and program directors hold a master’s degree; and database managers hold an associate’s or bachelor’s degree.


Supervision Requirements

Nurse supervisors meet with nurse home visitors weekly for case review and supervision. Supervisors also observe a visit with each home visitor quarterly to monitor fidelity to the program and inter-rater reliability of the family risk assessment.

The Center for Child & Family Health recommends a ratio of one supervisor for four to eight home visitors.


Staff Ratio Requirements

The Center for Child & Family Health recommends nurse caseloads of six to eight new cases per week, depending on the community’s birth rate. Nurses also keep space in their schedules to visit or call families visited in past weeks.


Data Systems/Technology Requirements

To collect and monitor clients’ health data, program sites must use the Family Connects client database. Computers or tablets that access the database must use encryption software that is compliant with Health Insurance Portability and Accountability Act (HIPAA) privacy regulations. The database must be stored on a HIPAA-compliant server designed to house electronic protected health information.

Other computer software may include MySQL; Symantec End Point Protection; Symantec/PGP encryption; Cisco Any Connect VPN (virtual private network); printers; and commonly used applications, such as Microsoft Office and Adobe Acrobat products.



The information contained on this page was last updated in July 2016. Recommended Further Reading lists the sources for this information. In addition, the information contained in this profile was reviewed for accuracy by the Family Connects National Service Office on March 24, 2016. HomVEE reserves the right to edit the profile for clarity and consistency.